Andy Answers Your Questions
Some of the most frequently asked questions are listed below, with Andy’s answers alongside. If you have any questions that aren’t answered (or you’d just like to say hello) then drop us an e-mail via hello@andy.be or fill out the contact form below – we’d love to hear from you!
Customer Service
You can send an email to hello@andy.be to reach us for questions you can't find below
Absolutely!
We make returning your crates easy and convenient.
1/ Simply leave your empty crates out for pick-up and our drivers will collect them.
2/ Our drivers will input the returned empties in our system
3/ You'll receive the value of your returned crates as Andy credits on your account which you can use to pay for your next delivery
We always deliver directly to your door (or even to your garage or basement – it’s your choice). Please note that for insurance reasons, we are unable to deliver inside the apartment. Simply leave your empty crates outside for pick-up during your next delivery, and our team will take care of the rest.
Andy Credits
Andy Credits are our way of rewarding you for returning empty crates.
When you give back your empty crates, you'll receive their value as Andy Credits on your account.
These credits can be used to reduce the cost of future orders.
Yes you can!
Simply send a mail to hello@andy.be and we will look into your request
Ordering & Delivery
In the major cities, we offer next-day delivery from Monday to Friday. Outside the city centers, we deliver three times a week.
You can choose from 2-hour, 4-hour, or 7-hour delivery time slots during checkout, so you don't have to wait all day at home for your delivery.
Your available delivery options will be clearly displayed when you place your order.
We deliver every day between 12h and 21h
We charge a small delivery fee to bring your crates, place them inside, and take back empty crates.
- Standard Delivery: €3.99 for orders under €80.
- Orders above €80 qualify for free delivery
Let us know if you want a new product via hello@andy.be.
If we receive enough requests for the same item we will do our best to add it for our you!
Company
The new company is run by Pieter-Jan Wouters and Dries Vander Stichele – two guys on a mission: making as many customers as happy as possible, and ensuring everything runs like clockwork.
Cheers to good times and even better service!
We are always looking for new drivers so let us know via hello@andy.be if you are interested
Other questions?
Reach out to hello@andy.be for any unanswered questions
